Shipping policy

Last updated: October 23, 2026

Where we ship and what it costs

We currently ship to US addresses accepted at checkout. Standard US shipping is free on every order. If a shipping charge ever applies to an order, the exact amount is shown at checkout before you pay.

Canvases: production and delivery

Each canvas is made to order. The product page shows the estimated delivery time for your size and finish. As a guide, allow up to 10 business days for production, followed by 2 to 5 business days for standard US shipping. Business days exclude weekends and public holidays. Delivery estimates are not guaranteed arrival dates and may be longer during busy periods or carrier disruptions.

Pre-orders

Some items, such as our books before publication, are offered as pre-orders. Payment is taken at checkout, and the estimated dispatch window is shown on the product page and in your order confirmation. Estimated dates are not guaranteed.

You can cancel a pre-order for a full refund at any time before it ships by emailing support@mercyandlight.com with your order number. If a pre-order item will not be produced, we will cancel it and refund you in full.

If we can't ship on time

If we cannot ship an item within the stated timeframe, we will email you before that time with an updated estimate and the option to cancel the unshipped items for a full refund. We will obtain your agreement to any further delay where required. Refunds for canceled or delayed items are issued promptly to the original payment method.

Tracking and separate packages

We email you a tracking link when your order ships. Tracking information can take a day or two to update after you receive it. Items in the same order may be made by different partners and ship separately, and pre-order items ship when they become available.

Address changes

Please check your delivery address before placing your order. Contact us promptly if it needs to change; updates may not be possible once production or shipping has begun. If an incorrect or incomplete address you supplied causes a failed delivery, replacement or reshipping charges may apply. We will explain any charges before proceeding.

Late, missing or damaged deliveries

If your order is late or missing, contact us with your order number so we can investigate. If tracking shows it as delivered but you can't find it, please check around your property and with neighbors first, then contact us; we will work with the carrier and help resolve it. If an item arrives damaged, defective or incorrect, please follow our return and refund policy, which covers a free replacement or refund for confirmed issues.

Questions

Email support@mercyandlight.com or use our contact form. Your rights under applicable consumer law are unaffected by this policy.