Refund policy

Last updated: September 18, 2026

Made to order

Each canvas is printed and finished after you order. We do not accept returns or exchanges for a change of mind, or if you selected the wrong artwork, size or finish. Please check your selections and measurements before ordering.

Damage, defects or an incorrect item

If your canvas arrives damaged, defective or different from what you ordered, please contact us as soon as possible and within 30 days of delivery. Include your order number and a description of the issue. Keep the packaging and take clear photos of the canvas, the issue and the shipping label; we may request these to assess your claim.

For a confirmed issue, we will arrange a replacement at no extra cost or a refund. You do not need to send the item back unless we specifically ask you to. If a return is required for a confirmed issue, we will cover the return shipping. Please do not send items to the address on the package without our instructions.

Changes and cancellations

Contact us promptly if you need to change or cancel an order. We can help if production has not started, but changes and cancellations cannot be guaranteed once an order is in production. This does not affect your rights if an item is faulty or we cannot ship as promised.

Refunds

Approved refunds are issued to the original payment method. For a faulty or incorrect item, the refund includes the amount paid for that item and any applicable shipping charge. Your bank or payment provider may take additional time to post the credit.

This policy does not limit any rights you have under applicable consumer law. For delayed or missing orders, see our shipping policy.